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5/5

2022-06-13

Pain in the @ss shopper

"So, I'm picky. I bought the Bilt helmet with integrated audio and it took me 3 times to get it right, but they always made the exchange easy. I love it and I can be on the phone @ 80mph and people can't tell I'm on the bike. I've bought multiple gloves, sliders, body armor, protective gear, fluids, tires & accessories and always save money and am always happy with the value. I'm glad to have a store near me because I like to shop in person. "

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1/5

2021-11-10

bad customer service

"well I called the surprise store and ask about a tire got the quote asked the staff could we come in the morning the next day took tire off bike went to get it put on the said they would have to order it i feel that they should have told me this in the first place staff needs to get it together so now I will go somewhere else and do my business wouldn't recommend this place at all this should have been told to me in the first place the girl that answered was asking a guy in the office so between the two them the couldn't get it right that's sad you treat people like this so I recommend all go to the wheel shop or bobs used cycle stores that have been here for years and give quality service not this fly by night operation "


Verified
5/5

2021-05-19

Great customer service

"Employees very helpful. Will definitely be back. "

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Verified
5/5

2021-05-16

Great customer service

"Everyone in the shop is very helpful and knowledgeable. Super friendly too! "

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Verified
5/5

2021-04-30

Great!!!!

"Really good customer satisfaction. Workers were very helpful and courteous. Will definitely shop there again. "

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Verified
5/5

2021-04-18

Excellent

"Excellent, Employees knowledgeable."

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Verified
5/5

2021-04-16

Friendly, knowledgeable staff. I was able to get what I needed and get on the road.

"I was able to grab the gear I wanted for my pillion and get on the road quickly. "

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Verified
5/5

2021-03-21

Always great

"This location is always great."


Verified
5/5

2021-03-12

Great service! Great inventory!

"I’m a true blue Harley-Davidson owner. But H-D products are quite expensive. I went to CW for a modular helmet. Shawn, the sales associate, helped me pick out the best helmet for my needs. Had a price cap and he met that requirement! "

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Verified
5/5

2021-02-20

Excellent Customer Service

"My wife and I traveled from Yuma to look at helmets. The moment we arrived at the store, the rep asked what we were looking for. We told him we were in the market for a good helmet. He was very knowledgable and showed us several brands. Fit is important, so he had us try several different makes and models. My wife and I chose the SHOEI Neotec2. We both ride with communicators so this helmet was perfect. Very nice experience. "

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Verified
5/5

2021-02-13

Friendly and genuine

"Friendly and genuine help with our decision to buy two expensive helmets. Sadly, we are still waiting on delivery. Maybe Covid is delaying, just anxious to get them. "

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Verified
5/5

2021-02-10

Bought a hot weather riding jacket.

"Needed to buy a jacket. John who works at Cycle Gear was very helpful in recommending a brand and style. I was able to try it on and check the fit everything good, happy customer. "

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Verified
4/5

2021-02-07

Knowledgeable staff

"As a beginner rider I appreciate the knowledgeable staff. They were also very friendly while not being pushy. The financing options with Sunbit is great for new riders as well. You can invest in better gear while building your credit at the same time. As a new rider, being completely new to it, I can say that I had problems telling the different departments apart. Street and dirt gloves for instance, Different locations. But overall great experience."

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Verified
2/5

2021-02-05

Customer service was slow it was on a Sunday and seem like they didn’t want to help me

"Seem like I was a burden coming in ruining their Sunday afternoon"

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Verified
5/5

2021-02-05

Wendy's review for Cycle Gear in Surprise

"Full face helmet came out with what I was looking for the store attendant who assisted me whose name I can't recall. Was helpful and courteous"

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